Skip to main content
Question

Generic Inquiries - Files Column No Longer Showing "Yellow" Items Attached Icon

  • October 21, 2024
  • 7 replies
  • 148 views
J
Jr Varsity III
Forum|alt.badge.img

Hi there,

 

I’ve noticed that GI’s such as Customer Details (AR402000) and Invoices and Memos (AR3010PL) as well as the grid in general does not always show the icon when an attachment has been uploaded against the record.

For example, this invoice has a file uploaded against it, but the icon is simply the paper clip with no yellow square behind it.

 

However, when I filter specifically for the invoice number, the icon does show up:

 

 

There is definitely something attached:
 

 

Any thoughts on why this is happening?

    7 replies

    Manikanta Dhulipudi
    Captain II
    Forum|alt.badge.img+15

    @johnh3 Could you please click on reset to default.

     

    Acumatica Functional Consultant & Customer Experience Supervisor
    Chris Hackett
    J
    Naveen Boga
    Captain II
    Forum|alt.badge.img+19
    • Naveen Boga
    • Captain II
    • October 21, 2024

    @johnh3  Have you reset the caches in the browser and verified?

    Also, can you please check in differnet browser and confirm? 

    Naveen B - Acumatica MVP 🏆 | Independent Developer for Hire 🚀 ⏩ https://www.linkedin.com/in/boga-naveen-kumar-54079a66/
    Chris Hackett
    J
    J
    Jr Varsity III
    Forum|alt.badge.img
    • johnh3
    • Author
    • Jr Varsity III
    • October 22, 2024

    @johnh3 Could you please click on reset to default.

     

    Hi there Manikanta, thanks for the suggestion. tThat doesn’t seem to have done anything...The yellow icon is still not showing despite there being a document attached:

    1. The Reset to Default button is greyed out after clicking it.
    1. The example record is still not showing the yellow icon.

     

     

    J
    Jr Varsity III
    Forum|alt.badge.img
    • johnh3
    • Author
    • Jr Varsity III
    • October 22, 2024

    @johnh3  Have you reset the caches in the browser and verified?

    Also, can you please check in differnet browser and confirm? 

    Hi there Naveen,

     

    Thank you for the suggestions also, I have tried clearing my cache as well as cookies. This has not changed the behaviour I have outlined above. 

     

    I have also tried a different browser - no change to the behaviour. In neither case is the yellow square behind the paperclip icon popping up despite the record having a file attached to it.

    Chris Hackett
    Community Manager
    Forum|alt.badge.img
    • Chris Hackett
    • Acumatica Community Manager
    • December 31, 2024

    Hi ​@johnh3 were you able to find a solution? Thank you!

    Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.
    darylbowman
    Captain II
    Forum|alt.badge.img+15
    • darylbowman
    • December 31, 2024

    Is there any chance someone modified the GI? You can configure where the notes / files are found as well as turn them off in the GI configuration.

    Daryl⚡Freelance Acumatica Developer (MVPx2🏆) for hire ⏩ linkedin.com/in/darylbowman
    Chris Hackett
    S
    Freshman I
    • Scottw
    • Freshman I
    • January 14, 2025

    We have the same issue. It started around Nov’24 for us. Thought that an upcoming update might resolve the ‘non-yellow’ file format but no change yet. Has anyone else got any suggestions?

    J
    Terms & ConditionsCookie settingsAccessibility statement
    About Acumatica ERP system
    Acumatica Cloud ERP provides the best business management solution for transforming your company to thrive in the new digital economy. Built on a future-proof platform with open architecture for rapid integrations, scalability, and ease of use, Acumatica delivers unparalleled value to small and midmarket organizations. Connected Business. Delivered.
    © 2008 — 2024  Acumatica, Inc. All rights reserved