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Error when opening GI

  • October 22, 2024
  • 6 replies
  • 65 views
J
Semi-Pro III
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Hello! I received the following error when trying to open a GI that I have created. I’m assuming this has to do with customization projects? The system recently got upgraded to 2024 R1, and the customization projects are published. Any ideas on where to go for this? Thanks!!

 

Best answer by Manikanta Dhulipudi

@jzhu Have you restarted the application?

 

Or do you have option to change ID? OR Copy the GI, if no luck then Open a case with Acumatica.

Before raising a case.

  1. Unpublished the customization and verify.
  2. Restart applications.
  3. Remove the site map and readd it.

6 replies

Manikanta Dhulipudi
Captain II
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@jzhu Does the GI has custom tables ? if yes untick once and verify, if still the issue I would recommened to restart the application.

Also please attach the xml of files.

Acumatica Functional Consultant & Customer Experience Supervisor
Chris Hackett
J
Semi-Pro III
Forum|alt.badge.img
  • jzhu
  • Author
  • Semi-Pro III
  • October 22, 2024

@Manikanta Dhulipudi I don’t think the GI has any custom tables. I also can’t export the GI in xml files because it gives me an error when I try to open and edit the GI. I can only export it as excel. 

Manikanta Dhulipudi
Captain II
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Hi @jzhu Do you have in old version and can be accessible. Also please restart the application.

Go to Generic inquiry and try to find instead of opening the GI.

Acumatica Functional Consultant & Customer Experience Supervisor
J
Semi-Pro III
Forum|alt.badge.img
  • jzhu
  • Author
  • Semi-Pro III
  • October 22, 2024

HI @Manikanta Dhulipudi Still no luck with opening this GI. I can find it in Generic Inquiry but cannot open it. Also tried looking for the DAC referenced in the error, could not find the DAC either.

Manikanta Dhulipudi
Captain II
Forum|alt.badge.img+15

@jzhu Have you restarted the application?

 

Or do you have option to change ID? OR Copy the GI, if no luck then Open a case with Acumatica.

Before raising a case.

  1. Unpublished the customization and verify.
  2. Restart applications.
  3. Remove the site map and readd it.
Acumatica Functional Consultant & Customer Experience Supervisor
Chris Hackett
J
Semi-Pro III
Forum|alt.badge.img
  • jzhu
  • Author
  • Semi-Pro III
  • October 23, 2024

Hi @Manikanta Dhulipudi We republished our customization projects again and the error went away. Thanks!

Chris Hackett
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