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Error selecting report template: undefined: Cannot read properties of undefined (reading 'setControlError')

  • January 20, 2025
  • 4 replies
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hayleehicks
Varsity I
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Has anyone seen this error before when selecting a template on a report? I can’t find any details on what may be causing this error on a report template, and Acumatica support will not assist as the error is occurring on a custom report. Something to note with this error is that template gets selected, error occurs, report can still be ran. BUT, this will not work for us because client wants to be able to use these templates when sending reports. Because the error is occurring, the send reports feature is not populating correctly.

 undefined: Cannot read properties of undefined (reading 'setControlError')

Haylee Hicks // i-Tech Support // Senior ERP Client Success Manager

4 replies

Acumatica Employee
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Hi ​@hayleehicks

Please try Apply Updates - Reset Caches and / or a site restart. These should both be done outside of business hours to avoid any impacts on active users in the system.

If that does not resolve the issue, please try unpublishing customizations, then repeat the steps above.

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    hayleehicks
    Varsity I
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    Hi all! I am still having issues with this error. The apply updates/reset cache did not work. This report does not reference anything customization related.

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    Haylee Hicks // i-Tech Support // Senior ERP Client Success Manager
    hayleehicks
    Varsity I
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    Also confirmed issue still occurs with customizations unpublished.

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    Haylee Hicks // i-Tech Support // Senior ERP Client Success Manager
    Chris Hackett
    Community Manager
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    Hi ​@hayleehicks were you able to find a solution? Thank you!

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