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Question

Dynamic Link not working in email template

  • September 23, 2026
  • 1 reply
  • 3 views

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Good afternoon,

I am working with an email template that contains a dynamic link to a specific employee timecard. The link looks correct in Outlook but clicking it takes me to the oldest record I have access to rather than the one specified. I used the “Get Link”>External feature from the record I needed and then added the TimecardCD to the end of the link. My link the in the email:

[site-url]&ScreenId=EP305000&PopupPanel=Inline&TimeCardCD=((EPTimeCard_timeCardCD))

This correctly displays in the sent email as: 

[site-url]&ScreenId=EP305000&PopupPanel=Inline&TimeCardCD=0000040

Hovering over the link in email also shows the correct URL. When I click the link, the URL bar briefly shows the following:

[site-url]&ScreenId=EP305000&PopupPanel=Inline&TimeCardCD=%E2%80%8B0000040

And takes me to timecard 0000005 instead. 

We are using the modern UI in 2026R1. 

1 reply

bwhite49
Captain II
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  • Captain II
  • September 23, 2026

Have you tried adding as HTML? Not sure what %E2%80%8 means.

Try adding this through the HTML editor…

<a href="[site-url]&ScreenId=EP305000&PopupPanel=Inline&TimeCardCD=((EPTimeCard_timeCardCD))">Click Here</a>