Good day,
See the attached GI. I want to set up the Navigation to open the Subject/Email associated with the subject on the Customer Activity tabs. (Trying to avoid having to open the Customer Profile).
I can get the hyperlink on the field, but it does not open the email. See example.
Any ideas? I had to publish today but I want to add this feature so the user can review the Note on the generic inquiry.
Thank you.
Best answer by meagan59
I imported your GI in a demo site and reviewed the setup. I believe the issue is the mapping on the Navigation Parameters tab. I updated it to the setting below, and the drilldown from the Summary link worked as expected. Please try making this change and see if that resolves the issue.
I imported your GI in a demo site and reviewed the setup. I believe the issue is the mapping on the Navigation Parameters tab. I updated it to the setting below, and the drilldown from the Summary link worked as expected. Please try making this change and see if that resolves the issue.
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