Trying to find a way to capture the date a Sales Order changes from the state of On Hold to Open. Looking to build some KPIs off of this time difference. I am struggling on how to find and show this data. Is it available somewhere?
Answer
Capture date Sales Order is taken off Of Hold
Best answer by craig2
Hi
One trick, I use Business Events to send emails to a dummy account when I want to log specific activities like this. It in turn creates an Activity for that document, which can then be referenced if you need to see what happened, by whom, and when.
You can probably then leverage the email/alert time to suit your needs. It’s not the cleanest solution, I’ll admit, but perhaps worth exploring.
+4
+3Hi
One trick, I use Business Events to send emails to a dummy account when I want to log specific activities like this. It in turn creates an Activity for that document, which can then be referenced if you need to see what happened, by whom, and when.
You can probably then leverage the email/alert time to suit your needs. It’s not the cleanest solution, I’ll admit, but perhaps worth exploring.
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