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cannot open and creating a new report

  • Feb 19, 2026 8:59 AM UTC
  • 5 replies
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Freshman I
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Hi, I have a problem when opening a report and creating a new report, Maybe someone knows why?

I am using report designer version 17

and acumatica version 2024 R2

 

Best answer by aryanjadhav50

Hi ​@mujib 

What I Think here is your Acumatica version and Report Designer version are not matching.

Download and install the Report Designer from your 2024 R2 instance:
Go to Help → About
Download the Report Designer for that exact build.

If it still fails:
Verify the IIS site is running
Confirm you can log into the site in a browser
Make sure you are not mixing HTTP and HTTPS.

Please let me know if its working or not.

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5 replies

Jr Varsity II
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  • aryanjadhav50
  • Jr Varsity II
  • Answer
  • Feb 19, 2026 9:10 AM UTC

Hi ​@mujib 

What I Think here is your Acumatica version and Report Designer version are not matching.

Download and install the Report Designer from your 2024 R2 instance:
Go to Help → About
Download the Report Designer for that exact build.

If it still fails:
Verify the IIS site is running
Confirm you can log into the site in a browser
Make sure you are not mixing HTTP and HTTPS.

Please let me know if its working or not.

Translate
Aryan Jadhav
    Varsity III
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    • haarshita51
    • Varsity III
    • Feb 19, 2026 9:19 AM UTC

    hey ​@mujib ,

    In addition to what ​@aryanjadhav50 has shared, please make sure the username that you’re using has the report designer role assigned. Also if multiple tenants are there and make sure to add tenant name along with the username, for instance: username@TenantName.

    Also, while trying to login, make sure to click on Load Reports List before entering any Report ID. If it still triggers the error, make sure that the username has access to the report in Acumatica.

    Hope this Helps!!

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    Harshita Sethia
      DasunPerera91
      Acumatica Employee
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      • DasunPerera91
      • Acumatica Employee
      • Feb 19, 2026 2:15 PM UTC

      Hey ​@mujib,

      Please check the below KB for the same error:

      After an upgrade to Acumatica ERP 2024 R2 or later, the Report Designer installed for earlier server versions was no longer connecting to the server | Community

      Hope this helps!

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        Freshman I
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        • mujib
        • Author
        • Freshman I
        • Feb 20, 2026 1:28 AM UTC

        Hi ​@aryanjadhav50 ​@harshitasethia74 ​@DasunPerera91 Thanks for the answer, I have upgraded the report designer to the same version as Acumatica ERP and it worked👍

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          Jr Varsity II
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          • aryanjadhav50
          • Jr Varsity II
          • Feb 20, 2026 11:23 AM UTC

          Hi ​@aryanjadhav50 ​@harshitasethia74 ​@DasunPerera91 Thanks for the answer, I have upgraded the report designer to the same version as Acumatica ERP and it worked👍

          Glad you got the solution.

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          Aryan Jadhav
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