+1Customer is on 2023R1
Created a new Business Event Based on status chnage on a new Sales order GI
Business Event did not trigger as expected
Copied the GI and BE to Sales Demo instance and trigger worked as expected
Best answer by craig2
Hi
Troubleshooting Business Events is tricky business. If you haven’t already,
Next, I would try to see if there are any other automations running in the background. My Business Events stop working when I do big uploads/imports (so I need to do them during off hours).
You may want to try Restarting the Dispatchers and Clearing Queues, and see if that gets them firing:
Finally, there’s the standard advice of making the Business Event GI as simple as possible, even if it means creating multiples to cover different scenarios. And it’s advised you make sure the fields used in Joins are included in the Results.
Hope one of those things help!
+3Hi
Troubleshooting Business Events is tricky business. If you haven’t already,
Next, I would try to see if there are any other automations running in the background. My Business Events stop working when I do big uploads/imports (so I need to do them during off hours).
You may want to try Restarting the Dispatchers and Clearing Queues, and see if that gets them firing:
Finally, there’s the standard advice of making the Business Event GI as simple as possible, even if it means creating multiples to cover different scenarios. And it’s advised you make sure the fields used in Joins are included in the Results.
Hope one of those things help!
+15Hi
Is both Acumatica version are matching,
There are some steps we need to monitor.
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