one of my clients is telling me that Aatrix does not have a capability in Ohio to file w2s for local municipalities.
how are other users in the system working around this restriction? My clients are very confused on how to proceed and Aatrix support has been incredibly unhelpful.
Additional dialogue with Aatrix support has advised us that the web version of Aatrix (that acumatica partnered with) support NO local filing or manually printing of w2 documents.
This seems like a huge oversight. Year-end forms are so important and timely and it is pretty wild to not have the ability to print an in-house copy of a W-2.
+3
As jsheehan56 mentioned, Aatrix has a desktop and a web version. Cloud systems such as Acumatica must use the Aatrix web version. The desktop version contains a few features that are not available in the web version.
Aatrix has communicated that their goal is to reach feature parity between the two versions but have not committed to a timeline. Prior to Aatrix making the changes, you can use Acumatica reports to gather information and manually file tax reports. We are aware that this is not ideal and encourage you to communicate your needs to Aatrix.
This greatly impact client satisfaction with the product and is a limiting factor in our ability to market and sell in house payroll solutions for construction clients, frankly a massive need in this industry. If Aatrix isn’t going to solve this, what is Acumatica going to do to solve it?
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