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Hotline Ticket

  • March 13, 2023
  • 4 replies
  • 36 views
R
Freshman I

I am trying to create a hotline ticket as opposed to a hotline case for AKTION ,how can this be done?

      4 replies

      Kandy Beatty
      Captain II
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      • Kandy Beatty
      • Captain II
      • March 13, 2023

      Hi @Rochelle 

      What are you trying to create it for? A support issue?

      Kandy ~ If a member helped you, please *Like* their post, and if a member provided an answer to your question, please mark it as *Best Answer*.
        R
        Freshman I
        • Rochelle
        • Author
        • Freshman I
        • March 13, 2023

        Hi @kandybeatty49  yes our company is trying to make a request to AKTION and were advised to create a ticket as opposed to a case.

          Kandy Beatty
          Captain II
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          • Kandy Beatty
          • Captain II
          • March 13, 2023

          Hi @Rochelle 

          You will need to contact AKTION for that. 

          Kandy ~ If a member helped you, please *Like* their post, and if a member provided an answer to your question, please mark it as *Best Answer*.
            iqraharrison
            Captain II
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            • iqraharrison
            • Captain II
            • March 13, 2023

            @Rochelle I’ve used Aktion in the past and they should have their own ticketing email for support.  I dont recall what the email was but i did find this online:

            https://www.aktion.com/customer-support/

             

            hope this helps!

            Iqra ~ If a member helped you, please *Like* their post. If a member provided an answer to your question, please mark it as *Best Answer*. Proud Acumatica MVP (2024, 2025) - See my journey here: https://community.acumatica.com/community-site-discussions-150/iqra-harrison-acumatica-mvp-2025-28977
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