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Error: Unable to cast object of type

  • December 17, 2024
  • 2 replies
  • 43 views

Hello,

One of our customers (only in one test tenant) is having this error populate when we try to go into the customer account via AR. It is only one customer and only in one tenant. All other customers in the tenant do not have this error.

We usually do most transactions against this dummy customer account. I can’t be certain when this started occurring since the system has thus far allowed us to use the customer for sales orders/invoicing/payments/etc.

 

Any help resolving this error would be greatly appreciated!

 

Best answer by Awillats

Laura02 wrote:

Hello,

Two questions, please:

Is there more information, more detailed errors provided in Tools → Trace?

If the site is customized, is the Customer account accessible with customizations temporarily un-published?

Laura

 

Thank you so much for replying!

I walked away for lunch and came back and it is no longer giving the error.😅

Someone else must have been messing around at the same time and caused an error, but not warned us that they were doing something.

 

 

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2 replies

Laura02
Captain II
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  • Captain II
  • 3132 replies
  • December 17, 2024

Hello,

Two questions, please:

Is there more information, more detailed errors provided in Tools → Trace?

If the site is customized, is the Customer account accessible with customizations temporarily un-published?

Laura


  • Author
  • Freshman II
  • 4 replies
  • Answer
  • December 17, 2024
Laura02 wrote:

Hello,

Two questions, please:

Is there more information, more detailed errors provided in Tools → Trace?

If the site is customized, is the Customer account accessible with customizations temporarily un-published?

Laura

 

Thank you so much for replying!

I walked away for lunch and came back and it is no longer giving the error.😅

Someone else must have been messing around at the same time and caused an error, but not warned us that they were doing something.

 

 


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