I am trying to add a customization but the plus button is grayed out. I have the Administrator role and access rights to this screen show Administrator has Delete rights, which I believe is the highest level of rights. Does anybody know why this is grayed out?
Best answer by Kandy Beatty
When you look at the user, what do you see for customization and customization projects?
+18Hi
Do you have the Customizer Role? Check your user roles.
+18Hi Kandy!!
Yes, I do have that role as well as Administrator.
Do you have delete on that role as well?
+18When you look at the user, what do you see for customization and customization projects?
FYI - the issue was that I had the Acumatica Support role, which has some different rules. My Administrator rights didn’t supersede the support role rights. Once I removed the Acumatica Support role from my profile I could add new customization projects.
+18FYI - the issue was that I had the Acumatica Support role, which has some different rules. My Administrator rights didn’t supersede the support role rights. Once I removed the Acumatica Support role from my profile I could add new customization projects.
Glad you got it figured out
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