Skip to main content
Solved

How do we stop the outlook plugin from logging off/out?


Forum|alt.badge.img

We run MYOB Advanced which is essentially Acumatica. I have loaded the outlook addin and for some reason for each email we want to push to Advanced it requires us to open the addin and re enter MYOB credentials... Highly unacceptable from a UAT point of view. Showed our consultant today and they have never seen this before

Best answer by DanielStarke

This issue has been open and a fault since 2017!

https://community.myob.com/t5/Other-MYOB-software/Myob-Advanced-Outlook-add-on-issues/td-p/480375

View original
Did this topic help you find an answer to your question?

6 replies

Forum|alt.badge.img
  • Author
  • Varsity I
  • 61 replies
  • Answer
  • October 8, 2021

Forum|alt.badge.img
  • Author
  • Varsity I
  • 61 replies
  • October 29, 2021

its a real shame we cannot use outlook with MYOB advanced. i have invested probably 10 hours of dev time into it and it cannot be made to work.

 

@Chris Hackett i notice you’re following this thread - have you come across any fix that might work?


Chris Hackett
Community Manager
Forum|alt.badge.img
  • Acumatica Community Manager
  • 2754 replies
  • October 29, 2021

@DanielStarke I don’t have an answer. I am not sure why it shows answered but as this post is so old you might try a new post if someone doesn’t chime in here.


Forum|alt.badge.img
  • Author
  • Varsity I
  • 61 replies
  • November 23, 2021

Update: I have had an update from MYOB on this. It is to do with their licensing model, as MYOBA is not on a consumption basis, the licensing does not allow users to be on the same login on more than one device/application. Crazily, they count outlook as one application and your browser as the next so it always thinks you are sharing logins and kicks you out the next screen.... They are promising a release in early 2022 to fix


Forum|alt.badge.img
  • Author
  • Varsity I
  • 61 replies
  • January 26, 2022

@Chris Hackett - it has been fixed in the release this week. There is a brand new MYOB advanced version of the acumatica plugin that is fantastic.


Chris Hackett
Community Manager
Forum|alt.badge.img
  • Acumatica Community Manager
  • 2754 replies
  • January 26, 2022

@DanielStarke Awesome! Thank you for the update!


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings