Getting an error when changing the Logo

Hi @rashmikamudalinayake10 

Do u have any customization on this screen? Please unpublish the customization and try it once.

HI @jinin 
No customization are there.

When You upload image trough browser and upload also same issue?

Could you please check the image size 

Please update the log here once.

Have you tried restarting the site? Does the FILES button (upper right) have any files attached already?

@manikantad18, 

• Yes, I've encountered the same issue, and there are no issues with the image size as well.

@darylbowman, 

• Yes, I restarted the site, but I'm still experiencing the same error.
• Yes, there are files attached in the files section.

rashmikamudalinayake10 wrote:

 Dear All,

When I click on 'Browse/ Upload/ Drag & Drop' for the image, it pops up with an error message.

Does anyone know the reason for this and how to fix it?

 

Thanks.

I'm wondering why the browser button isn't working. Usually, when the browser button is clicked, it should open the file explorer to select images. Why isn't this happening?

Hi @rashmikamudalinayake10,

Can you please share the screenid and the Acumatica build you are using?

Also, you can check the stack trace, enable logging from the Request Profiler screen to get more details of the error.

ScreenId = CS1020PL

Acumatica build - 22.218.0023