Dear All,
When I click on 'Browse/ Upload/ Drag & Drop' for the image, it pops up with an error message.
Does anyone know the reason for this and how to fix it?
Thanks.
Best answer by Vignesh Ponnusamy
View originalGetting an error when changing the Logo
Hi
Do u have any customization on this screen? Please unpublish the customization and try it once.
HI
No customization are there.
Userlevel 7
+12
HI
No customization are there.
When You upload image trough browser and upload also same issue?
Could you please check the image size
Please update the log here once.
+11
Have you tried restarting the site? Does the FILES button (upper right) have any files attached already?
-
Yes, I've encountered the same issue, and there are no issues with the image size as well.
- Yes, I restarted the site, but I'm still experiencing the same error.
- Yes, there are files attached in the files section.
Dear All,
When I click on 'Browse/ Upload/ Drag & Drop' for the image, it pops up with an error message.
Does anyone know the reason for this and how to fix it?
Thanks.
I'm wondering why the browser button isn't working. Usually, when the browser button is clicked, it should open the file explorer to select images. Why isn't this happening?
Userlevel 7
+4
Hi
Can you please share the screenid and the Acumatica build you are using?
Also, you can check the stack trace, enable logging from the Request Profiler screen to get more details of the error.
ScreenId = CS1020PL
Acumatica build - 22.218.0023
Userlevel 7
+4
Hi
I’m able to reproduce the issue, following are my observations.
The issue seems to happen for the Branch(in my case it is Capital Branch) that doesn’t have any Sub Branch to it.
More specifically, I think setting Company Type to Without Branches(in Companies screen) seems to be causing the issue.
I would recommend you create a support case, so we could check this further. Thanks.!
Good Luck,
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