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Question

Email Templates not formatting correctly since 26R1 upgrade

  • June 26, 2026
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A
Jr Varsity III
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Hi,

Does anyone have experience with Email Templates using ((Case.Description)) or ((Tasks.Body)) in the layout but the notification when sent is almost certainly treating ((Case.Description)) or ((Tasks.Body)) as plain text and lumping every thing that should be on separate lines together?

 

Email Template using ((Case.Description))
Case Description on a Case CR306000 which is prepopulated from the Workflow inside the customization project

 

All Emails GI record shows the ((Case.Description)) is plain text / squashed together

 

This started happening with 26R1 but it doesn’t happen on every Case/Task Email Template where ((Case.Description)) or ((Tasks.Body)) is being used.

I tried to replicate it many times but can’t.

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