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Amazon Connector Initial Setup

  • October 3, 2025
  • 4 replies
  • 49 views
B
Varsity I
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Hello, 

 

We are trying to set up our Amazon Connector in Acumatica. The Product Link, Availability, and Sales Order work just fine. 

However, when the Shipment was confirmed in Acumatica, no records show up to sync when clicking Prepare Data. 

Does anyone know any special setup or tricks to get this shipment to show up to sync. It’s not that the sync fails… there isn’t anything to sync in the first place when there should be. 

Lastly, does anyone who uses this connector know how long it takes for the payment to sync over from Amazon seller central? 

Thanks in advance!

Best answer by bclark

This has been resolved. It must use the BC-Shipments GI, which had been modified. I reset this to default, reset Cache within the system, and now those shipment records can be prepared. 

4 replies

B
Varsity I
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  • bclark
  • Author
  • Varsity I
  • October 21, 2025

Following up on this question, I still cannot get any Shipments to show up in the Prepared Records.

I did figure out that the payment syncs over from Amazon once the shipment information is completed in the Seller Central portal. From here, the payment syncs to Acumatica and applies to the invoice (but not the sales order). The payment and invoice can close out with no issues. 

So now, the only thing holding me up still is that I cannot get Shipment information to push from Acumatica to Amazon at all. 

Any ideas?

Manikanta Dhulipudi
Captain II
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​@bclark Did you enabled the Entities for shipment sync in the store, 

Can you show your entities setup for shipment syn.

Acumatica Functional Consultant & Customer Experience Supervisor
Chris Hackett
B
Varsity I
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  • bclark
  • Author
  • Varsity I
  • Answer
  • October 22, 2025

This has been resolved. It must use the BC-Shipments GI, which had been modified. I reset this to default, reset Cache within the system, and now those shipment records can be prepared. 

Chris Hackett
Chris Hackett
Community Manager
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  • Chris Hackett
  • Acumatica Community Manager
  • October 22, 2025

Thank you for sharing your solution with the community ​@bclark!

Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.
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