This issue affects all versions of JAMIS Prime.
When using the JAMIS Prime Outlook add-in, either of the following issues may occur:
- The JAMIS Prime Outlook add-in side panel is blank.
- The following error appears at the top of the JAMIS Prime Outlook add-in side panel:
Get Token error. Status: failed. Error: [object Object]
Root cause for the issue
The JAMIS Prime Outlook add-in uses Exchange tokens for authentication. Microsoft is ending support for Exchange tokens and has introduced a new authentication method for Office add-ins called nested app authentication (NAA). Microsoft has deployed a change to all users in Microsoft 365 tenants to turn off legacy Exchange tokens. For details, see https://learn.microsoft.com/en-us/office/dev/add-ins/outlook/faq-nested-app-auth-outlook-legacy-tokens.
We are working to resolve this issue. In the meantime, you can use the following workaround.
Workaround for the issue
To work around the issue, turn Exchange tokens back on using the instructions in the following Microsoft article:
https://learn.microsoft.com/en-us/office/dev/add-ins/outlook/turn-exchange-tokens-on-off
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