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How to trigger a Shipment to resync to ShipStation

  • June 24, 2025
  • 1 reply
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Does anyone know if it’s possible to manually trigger a Shipment document to sync to ShipStation? Our client has configured the ShipStation integration to only sync Shipments with certain Ship Via codes to ShipStation. However, sometimes orders are placed and the Shipment document is created with the wrong codes, so they don’t get synced to ShipStation.

Is it possible after changing the Ship Via on the Shipment document to trigger the integration to sync the revised Shipment to ShipStation?

Best answer by VidhyaHari

@michaelho I think that if the Shipment is having the ShipVia configured in Shipstation Setup screen and is in one of the statuses configured in Shipstation store, it would trigger the sync when you click on the Refresh button in the corresponding store inside Shipstation. If you can create an ISVSUPP case with us with more details, it would be helpful for us to review this further. Thanks.

1 reply

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  • Acumatica Moderator
  • Answer
  • July 3, 2025

@michaelho I think that if the Shipment is having the ShipVia configured in Shipstation Setup screen and is in one of the statuses configured in Shipstation store, it would trigger the sync when you click on the Refresh button in the corresponding store inside Shipstation. If you can create an ISVSUPP case with us with more details, it would be helpful for us to review this further. Thanks.