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Question

Updating customer status using a business event import scenario subscriber

  • August 17, 2026
  • 2 replies
  • 45 views
M
Freshman I

Hello,

I have a GI that filters out past due invoices based on how overdue they are.  Once a record appears in this GI, the business event triggers an import scenario subscriber that is meant to put the customer account on credit hold.

Unfortunately, while the event history is showing success, the accounts in my test are not being updated.

Can someone review the import scenario and let me know where I am going wrong?

Thanks in advance.

 

 

    2 replies

    dcomerford
    Captain II
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    • dcomerford
    • Captain II
    • August 17, 2026

    ​@MSmithDPG with out seeing the GI etc could be difficult to trouble shoot but i think your import scenario should look like this for the 2 rows (remove the Customer>) piece

     

     

    Dermot Comerford
      M
      Freshman I
      • MSmithDPG
      • Author
      • Freshman I
      • August 17, 2026

      ​@dcomerford,

       

      You were spot on about needing to use the standard “Customer ID” and “Customer Status” fields instead of the drilled down versions (sometimes you need to use those and it seems rather random to me).

      That said, I did get an error that the customer status field could not be empty so I entered “=’Credit Hold’” instead of “=C” in the value field for “Customer Status” and that worked. 

      Thanks.

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