We need advice for this error since support is taking a while to resolve. We have templates in the Aborted sync area due to an error from the option label already in use. Just replace “Daisy” with any option label. We have 13 with this error. Does anyone know what may be causing it? We have not change connectors, nor does the import/export settings for templates been changed. We use BigCommerce for our commerce platform.
Error: The option label: "Daisy" value is already used on this option.;Status: 422
Things we have tried so far:
- Deleted variant options in BigCommerce to reinstall from template SKU resync
- Delete SKU completely from BigCommerce to install with new external ID
- Manually resolved option in BigCommerce to mirror Acuamtica’s settings for the SKU
We have not rebuilt the template in Acumatica.
Please let me know what your take is, cause I am pulling at straws.