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Support Cases - Update/Change Subject on Closed Cases

  • 30 September 2022
  • 2 replies
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Good day,

I am have trouble getting started writing an import scenario for the attached file.  The file contains support cases that were imported via an integration with an empty subject.  I want to update the case summary subject.  The cases are closed.  

Does anyone have an import scenario to update the case subject?  I am thinking that i need an action to open the case, update the subject and then close the case.  

Any assistance would be helpful.

Thank you

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Best answer by manikantad18 30 September 2022, 09:52

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manikantad18
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Hi 

 

Attaching import scenario to update test.

Steps to be followed,

  • Open a case - with Actions> Pending customer
  • Update the subject
  • Close the case using Actions> close.

 

Please  Test this import scenario and let me know if you have any questions.

Thanks

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Acumatica Functional Consultant
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@manikantad18   Thank you very much. It worked perfectly.  Your assistance is greatly appreciated.

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