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Support Cases - Update/Change Subject on Closed Cases

  • September 29, 2022
  • 2 replies
  • 106 views
E
Varsity I
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Good day,

I am have trouble getting started writing an import scenario for the attached file.  The file contains support cases that were imported via an integration with an empty subject.  I want to update the case summary subject.  The cases are closed.  

Does anyone have an import scenario to update the case subject?  I am thinking that i need an action to open the case, update the subject and then close the case.  

Any assistance would be helpful.

Thank you

Best answer by Manikanta Dhulipudi

Hi 

 

Attaching import scenario to update test.

Steps to be followed,

  • Open a case - with Actions> Pending customer
  • Update the subject
  • Close the case using Actions> close.

 

Please  Test this import scenario and let me know if you have any questions.

Thanks

1 Attachments
E

2 replies

Manikanta Dhulipudi
Captain II
Forum|alt.badge.img+15

Hi 

 

Attaching import scenario to update test.

Steps to be followed,

  • Open a case - with Actions> Pending customer
  • Update the subject
  • Close the case using Actions> close.

 

Please  Test this import scenario and let me know if you have any questions.

Thanks

1 Attachments
Acumatica Functional Consultant & Customer Experience Supervisor
E
Chris Hackett
E
Varsity I
Forum|alt.badge.img
  • EvanG
  • Author
  • Varsity I
  • September 30, 2022

@manikantad18   Thank you very much. It worked perfectly.  Your assistance is greatly appreciated.

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