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Is there a way to have postal code not be validated when uploading customer information since i keep getting errors for my foreign customers list?

  • Mar 9, 2023 2:11 PM UTC
  • 6 replies
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I’m trying to upload my customer information list and I keep getting an error in my import by scenario. I just want a way where Acumatica doesn’t pay attention to the way the postal code is written and have it upload the format that I have it as.

This is just one example but I have many other countries as well

Best answer by PatrickBacon

The reason you keep receiving errors in your import scenario is that the “country” field needs to be before the postal code (why not place it first in the General → Account Address section). Rodrigo from Acumatica informed me on my post that the US country defaults when creating a new customer. See here, Import Scenario for Canadian Customer Fails with Postal Code Error | Community

 

 

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6 replies

Laura03
Captain II
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  • Captain II
  • Mar 9, 2023 2:31 PM UTC

Hello,

Postal code validation comes from States & countries screen:

 

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  • Jr Varsity II
  • Mar 9, 2023 3:14 PM UTC

Hi,

 

After testing, I can confirm that - If you remove postal code input mask and validation regexp, you should be able to put any postal code with no problem.

 

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Manikanta Dhulipudi
Captain II
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hI @garcimig09 

I hope the below article will provide you some insight https://www.augforums.com/acumatica-input-validation-and-regular-expressions/

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  • Author
  • Freshman I
  • Mar 15, 2023 4:11 PM UTC

@zhaot I tried removing the postal code input mask and validation regexp but I either get an error saying my postal code is invalid or my country code defaults to United States.

 

Here’s the Mapping of the file as well:

 

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Chris Hackett
Community Manager
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  • Acumatica Community Manager
  • Apr 19, 2023 10:17 PM UTC

Hi @garcimig09 were you able to find a solution? Thank you!

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  • Varsity II
  • Answer
  • Mar 25, 2025 3:45 PM UTC

The reason you keep receiving errors in your import scenario is that the “country” field needs to be before the postal code (why not place it first in the General → Account Address section). Rodrigo from Acumatica informed me on my post that the US country defaults when creating a new customer. See here, Import Scenario for Canadian Customer Fails with Postal Code Error | Community

 

 

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