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Errors during Import Scenario 2025 R2

  • Mar 23, 2026 1:58 PM UTC
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bigred1022
Jr Varsity II
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Hello everyone,

We recently upgraded to 2025 R2 and one of our Import Scenarios is now throwing errors.  Here is the main one:  The Import Scenario is Deleting the Salesperson from each location in preparation for adding the new person in a second scenario.

I went to the Customer and every aspect is filled out correctly.  Nothing in the error message is empty for the Customer.  Do we need to add all of those fields now to each Import Scenario???  I have attached the file to this post.  

Best answer by KrunalDoshi

Hi ​@bigred1022,

Thanks for sharing the Import Scenario XML. I have imported the same and ran it. It has just worked successfully. I noticed only 1 thing which I changed that it is “Salespersons” object instead of “CWACCommissionSplits” unless you are using any customization. I believe as long as the Customer ID matches and other key fields matches, it will execute and delete the Salesperson data.

Hope this is helpful.

 

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KrunalDoshi
Pro I
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  • Mar 24, 2026 6:52 PM UTC

Hi ​@bigred1022,

Thanks for sharing the Import Scenario XML. I have imported the same and ran it. It has just worked successfully. I noticed only 1 thing which I changed that it is “Salespersons” object instead of “CWACCommissionSplits” unless you are using any customization. I believe as long as the Customer ID matches and other key fields matches, it will execute and delete the Salesperson data.

Hope this is helpful.

 

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bigred1022
Jr Varsity II
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  • Jr Varsity II
  • Mar 24, 2026 7:24 PM UTC

Thank you!  That does work.  Unfortunately, we do have a customization that is affected.  So we have to let our Vendor recreate it.

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KrunalDoshi
Pro I
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Thank you!  That does work.  Unfortunately, we do have a customization that is affected.  So we have to let our Vendor recreate it.

Thanks ​@bigred1022, glad it helped. Let me know if you have any further questions. That will be great if you can mark as answer. It will help other community members.

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