Skip to main content
Solved

Error Importing Stock Items: Exception occurred at Load The specified key does not exist. NoSuchKey SRY3C9KMQE320XV4

  • Feb 11, 2026 3:39 AM UTC
  • 5 replies
  • 94 views
  • Translate All

When I press prepare in Import by scenario I get this error message .

What could be the reason I have used this import scenario before , I just added new items on the excel file and its giving this error:

Exception occurred at Load The specified key does not exist. NoSuchKey SRY3C9KMQE320XV4

I am getting this error on both importing Stock Items and Non Stock items.

Best answer by nhatnghetinh

Hi ​@josh43 

It seems your "Import NON Stock Items.xlsx" file is having problems. I cannot open this file. I recreated the .xlsx template file and successfully imported it. Please refer to the attached XML Import Scenarios file.

 

Best Regards,

NNT

View original

5 replies

nhatnghetinh
Captain II
Forum|alt.badge.img+15
  • Captain II
  • Feb 11, 2026 4:42 AM UTC

Hi ​@josh43 

In the Import Scenarios screen, click Export as XML and attach your XML file.
 

Best Regards,

NNT

Translate

  • Author
  • Freshman I
  • Feb 11, 2026 4:46 AM UTC

Attached is the XML

Translate

nhatnghetinh
Captain II
Forum|alt.badge.img+15
  • Captain II
  • Feb 11, 2026 6:22 AM UTC

Hi ​@josh43 

Please send me the template file "Import NON Stock Items.xlsx". I cannot open this file in the Import Scenarios screen.

 

Best Regards,

NNT

Translate

Forum|alt.badge.img+5
  • Varsity III
  • Feb 11, 2026 6:48 AM UTC

hey ​@josh43 , can you also make sure the file exist in the external path that has been provided and also you have access to it if you click on the hyperlink as shown below:

 

You can click on the hyperlink and verify whether the file is accessible. If not then you’d need to validate the access to the folder/external site wherever the file has been uploaded.

Translate

nhatnghetinh
Captain II
Forum|alt.badge.img+15
  • Captain II
  • Answer
  • Feb 11, 2026 6:56 AM UTC

Hi ​@josh43 

It seems your "Import NON Stock Items.xlsx" file is having problems. I cannot open this file. I recreated the .xlsx template file and successfully imported it. Please refer to the attached XML Import Scenarios file.

 

Best Regards,

NNT

Translate