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Question

An error occurred during processing of the field PackageOption: Object reference not set to an instance of an object..

  • September 6, 2023
  • 8 replies
  • 599 views

AndrewBGL
Pro I
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Hello,

I am getting an error message during a stock item import. Here is the error message:

An error occurred during processing of the field PackageOption: Object reference not set to an instance of an object..

I think the issue is with trying to import the package option which should be By Quanity.

Any help is appreciated.

8 replies

AndrewBGL
Pro I
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  • Author
  • Pro I
  • September 6, 2023

Here is the XML export of the import.


Naveen Boga
Captain II
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  • Captain II
  • September 6, 2023

@AndrewBGL  Do you have any customizations implemented on the Stock Items screen?

if any, can have you un-publish the packages and check once to identify this issue is causing from the Customization or not? 


AndrewBGL
Pro I
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  • Author
  • Pro I
  • September 7, 2023

Hello @Naveen Boga ,

We do have customization, but not any for the stock items screen. There is a kit explode customization we are using.


AndrewBGL
Pro I
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  • Author
  • Pro I
  • September 7, 2023

Also I should note that I was able to use a separate importer before the 23R1 update and the update worked.


AndrewBGL
Pro I
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  • Author
  • Pro I
  • September 8, 2023

Any Ideas on what the issue is with the import?


palbores
Jr Varsity I
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  • Jr Varsity I
  • September 8, 2023

Also I should note that I was able to use a separate importer before the 23R1 update and the update worked.

Have you tried, instead of =”By Quantity” you use =”Q” ?


AndrewBGL
Pro I
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  • Author
  • Pro I
  • September 8, 2023

@palbores I have not tried ‘Q’ but its worth a try. Thanks for the idea


AndrewBGL
Pro I
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  • Author
  • Pro I
  • September 8, 2023

I am getting a different error message now. Here is the new error message:

 

 

The check box cannot be cleared because a kit specification exists for this item.