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Void Cash Deposit Error

S
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I have created a cash deposit with 5 credit card transactions in it.

During reconciliation, I realized that I was looking at the wrong total and I had to void the cash deposit.  

When I voided, it only voided 4 transactions, I cannot create another deposit, 5th transaction is not available to use, basically it’s locked. This is holding my BR from April. 

 

Any idea how to address this? 

 

Thank you

SB

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Best answer by Kandy Beatty 24 May 2022, 23:15

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Kandy Beatty
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Hi @sbhattarai 

Can you please share screenshots of what you put in, what you voided and the transaction that you can not use. 

Kandy ~ If a member helped you, please *Like* their post, and if a member provided an answer to your question, please mark it as *Best Answer*.
S
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the last pre-payment for 94.49 was not captured on void.

Kandy Beatty
Rank
Userlevel 7
Badge +16

Hi @sbhattarai 

It was not captured because the status on the Prepayment is VOIDED. Please check that. 

Kandy ~ If a member helped you, please *Like* their post, and if a member provided an answer to your question, please mark it as *Best Answer*.

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