Any idea about this error when creating a Purchase Return from a Purchase Receipt and how do I resolve this? Item is serialized, so I ran Inventory Lot/Serial History and don’t see the item going out of warehouse location. See snippet below with only one transaction happened in that serial number.
Best answer by MarkD
I found the issue and it was due to item being allocated to a production order. I removed the ‘Location’ filter in Inventory Allocation Details screen and it showed that it’s allocated to the production order. Thanks for your inputs 😊
+13Hi
Try checking your "Inventory Balance" to see if that item, by Location & Lot/Serial, has enough "Available" items to make a "Purchase Return".
Best Regards,
NNT
Hi
+13Hi
There is stock on hand but 0 available => Please check the following reports to find out why available = 0.
Best Regards,
NNT
Hi
+20Hello
Did you already follow the troubleshooting steps and solution documented in this previous post by Irina? (Link)
I hope this previous post helps lead you to your solution.
Hi
I found the issue and it was due to item being allocated to a production order. I removed the ‘Location’ filter in Inventory Allocation Details screen and it showed that it’s allocated to the production order. Thanks for your inputs 😊
The most likely cause is that the serialized item’s receipt transaction is not being recognized as available for return, even though the serial history shows the original receipt.
I would check these first:
Since the serial history shows only one transaction, I would suspect a serial/inventory balance mismatch or incorrect warehouse/location assignment rather than the Purchase Return itself.
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