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Unusual Behavior Around Phone Number Entry with Contacts

  • December 22, 2025
  • 1 reply
  • 22 views

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-Version 25 R1

-Ms Edge autofill is turned off (e.g. edge://settings/autofill/personalInfo).

 

On the customer master general screen (or on the customer contact screen), when I enter the customer contact phone, I get blocked. Specifically, I select the field by either tabbing or clicking on the field and one of our IT admin phone numbers is displayed, but not entered.

I can’t enter a phone number while I have the field selected, thus I am not allowed to enter a phone number. Here it is: 

 

When loading the customers, I did use a generic email address at my first loading for all our customers and this phone number was used with this because I didn’t want testing correspondence to go to customers.

 

Future import scenarios removed this email address and phone number.

 

→ I tested with other accounts

→ I tested with InPrivate mode.

→ We have active directory configured for our user accounts

Best answer by PatrickBacon

The phone mask on the companies screen had the above number identified (it should have a mask or nothing).

1 reply

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  • Author
  • Varsity I
  • Answer
  • December 23, 2025

The phone mask on the companies screen had the above number identified (it should have a mask or nothing).