Transaction " Status

Hi @erin 

The documents need to be applied to each other to be able to reflect ‘closed’ status. You can create a Payment and select both documents, leaving the ‘Payment amount’ zero.

Hope this helps,

Regards,

Hi @erin,

I agree with @vkumar, After applying Debit and Credit adjustments, we can able close the after applying the documents to each other.

But Vijay, If the Payment Amount NOT zero, we can NOT able to release the document right? will get the “Document Out of Balance”. Am I missing anything here? Please advise.

@erin Could you please provide more details on the issue like below

 - Have you released the document?

-- What is the “Payment Amount” on the document?

Hi @Naveen B 

Its just an application entry where the customer is making any actual payment ( in cash/check ) to the vendor by adjusting the Credit adjustment against  a Debit adjustment document. Hence the Payment amount has to be zero.

Regards

Hi VijayKumar, Naveen

Thank you very much for your advise

Yes, i did try to method that you mentioned but not able to as i think system already offset with each other , you can refer the below screenshot in red box , the AP already applied on it. However the status is still show as “OPEN” not sure if it is system bug? who can advise how to settle this?