Hi,
Some users are receiving the below error message when attempting to open up a new receipt in Acumatica, does anyone know what could be causing this issue?
Answer
Time and Expense - Receipt errror
Best answer by Kandy Beatty
HI
Can you check the Branch on the Cash Account? Is it different from the branch the user is logging into for the Expense Receipt?
+17Hi
A few things here:
- Is the Corporate Card Active?
- Are the employees who are trying to create the expense receipt attached to that card?
Kandy ~ If a member helped you, please *Like* their post, and if a member provided an answer to your question, please mark it as *Best Answer*.
+15Hi
Can you please review and confirm if corporate cards is present 000017 ?
Also share a screenshot.
Thanks
Additionally review the suggestion provided here on cash account
Acumatica Functional Consultant & Customer Experience Supervisor
Hi
Thank you for the quick responses. I attached two screenshots. So oddly enough it is only affecting some users. For example, I have a corporate card in the system and I am able to create new expense receipts.
Thank you,
+17Hi
Thank you for the quick responses. I attached two screenshots. So oddly enough it is only affecting some users. For example, I have a corporate card in the system and I am able to create new expense receipts.
Thank you,
The users who are trying to create the expense receipt, are they not on that card?
Kandy ~ If a member helped you, please *Like* their post, and if a member provided an answer to your question, please mark it as *Best Answer*.
Hi
The users attempting to enter the receipt has the card assigned to them.
Thank you,
+17HI
Can you check the Branch on the Cash Account? Is it different from the branch the user is logging into for the Expense Receipt?
Kandy ~ If a member helped you, please *Like* their post, and if a member provided an answer to your question, please mark it as *Best Answer*.
Hi
Please see the below screenshot of the cash account. I have noticed people, not in headquarters branch are having the issue but I do not have restricted visibility to with branch checked.
Thank you,
+17Hi
It could be the branch not matching. You may need to create a cash account for that branch to use with corporate cards.
Kandy ~ If a member helped you, please *Like* their post, and if a member provided an answer to your question, please mark it as *Best Answer*.
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