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Question

Tax Zone selection based on both Country of the warehouse (Origin) and Country of the Customer

  • July 17, 2026
  • 2 replies
  • 29 views
A
Freshman I

Hello, 

 

I have a scenario where my company is based on UK and I have warehouses in Netherlands and Spain (Also in few other countries) 

Also, I have an EU customer whom I shall deliver goods from either Netherlands or Spain.

On a sales order when I select the warehouse considering the country of it (If the country can be taken from branch that is also an option), and country of the customer, it should update the correct Tax Zone. 

In simple terms, my tax zone needs to be updated not solely based on the customer country but also considering the order origin country.  

Is there a way to get this done?

2 replies

Eric Ratté
Jr Varsity I
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  • Eric Ratté
  • Jr Varsity I
  • July 19, 2026

Hi, having 2 different customer locations each with its own default warehouse and taxe zone would be an out-of-the-box solution, since the origin is not currently taken into account when selecting tax zones.

Another option would be to configure an approval map so that selecting a specific warehouse and tax zone combinaison triggers an approval, as the combinaison should not be used.

A third solution would be customization.

Eric Ratte
    R
    Jr Varsity II
    Forum|alt.badge.img+4
    • Rakshanda
    • Jr Varsity II
    • July 20, 2026

    Hi ​@apallawala22 ,

    this requirement is achievable in Acumatica through a customization. The recommended solution is to:

    • Determine the origin country from the selected warehouse (or branch).
    • Determine the destination country from the customer's shipping address.
    • Use a configurable mapping table (Origin Country + Destination Country → Tax Zone).
    • Update the Sales Order's TaxZoneID automatically whenever the relevant fields change.

    Hope above helps!!

    Rakshanda D || Acumatica MVP 2026 || www.linkedin.com/in/rakshanda-deore-643ba188
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