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Question

Subaccount is replaced when updating salesperson on an invoice line

  • September 22, 2025
  • 5 replies
  • 45 views

I’ve noticed that if I save an AR invoice where I entered a subaccount manually and then change the salesperson, the system replaces the subaccount I had entered manually. Is this a normal behavior?

5 replies

jhouser
Captain II
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  • Captain II
  • September 22, 2025

Hi ​@agutierrez25 Your AR Preferences are likely set to default subaccount from salesperson. Screenshot below shows this setting. In my demo environment it is set to default from customer location. It is normal behavior. 

 

 


  • Author
  • Freshman I
  • September 22, 2025

Hi ​@jhouser. Thanks for your answer. 

No, the combination of the sales subaccount is II-II-II-II-LLL-LL. I don’t involve the salesperson in it.
In some transactions, we enter it manually, and if I change the salesperson, the system resets the subaccount. 


jhouser
Captain II
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  • Captain II
  • September 22, 2025

I see. If you don’t manually change subaccount first, does changing salesperson change the subaccount? Assuming not, apparently changing value with a subaccount attached (e.g. salesperson) changes the subaccount if you previously changed it manually. Was not aware of that, but it is probably normal behavior. 


dcomerford
Captain II
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  • Captain II
  • September 23, 2025

@agutierrez25 Are you using a Non Stock Item on the AR Invoice if so what is the Sub Account set to on it or the posting class.


Chris Hackett
Community Manager
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  • Acumatica Community Manager
  • November 5, 2025

Hi ​@agutierrez25 were you able to find a solution? Thank you!