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Sales tax-tax is not-up-to-date error message

  • May 22, 2025
  • 3 replies
  • 68 views

Hi, I created a new tax zone for specific location. All seems to be ok except orders are showing error message -Tax not up to date and tax is not calculating. Rate is not transfering to order section under TAXES, even though each tax is properly configured with proper %. It happens to exempt and taxable customers. items are set up as taxable. 

Any ideas? 

Best answer by Agnieszka

Debbie, 

 

I believe that I have created a separate tax zone for this specific jurisdiction, specific customer pool. We integrate with retail/shopify, and have a separate set of customers in Acumatica for a different business. Tax is calculating properly now, but unfortunately filling sales tax is a bit manual process for me because of different tax codes that represent the same jurisdiction. I hope this helps. 

3 replies

debbiereed72
Varsity I
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  • Varsity I
  • November 6, 2025

@Agnieszka I just encountered this same issue. Did you find an answer?

Thank you

 

 


  • Author
  • Freshman III
  • Answer
  • November 6, 2025

Debbie, 

 

I believe that I have created a separate tax zone for this specific jurisdiction, specific customer pool. We integrate with retail/shopify, and have a separate set of customers in Acumatica for a different business. Tax is calculating properly now, but unfortunately filling sales tax is a bit manual process for me because of different tax codes that represent the same jurisdiction. I hope this helps. 


debbiereed72
Varsity I
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  • Varsity I
  • November 6, 2025

@Agnieszka Thank you for the response. I discovered that the reason for the error message received in our case → the user had checked the box “Disable Automatic Tax Calculation” on the sales order. I skipped right past that when I was investigating - never saw anyone use that before!