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Released Invoice displays OnHold or Balanced Status

  • November 20, 2025
  • 2 replies
  • 24 views

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Hello, 

I have created an Invoice and have released it using the “Process Invoices and Memos” form. 

When I check the Invoice later, it shows me the Balanced Status, but the Journal Transaction for the Invoice has been already created and posted. 

Then I performed the “Hold” action to check what will happen and now I am unable even to Remove Hold the invoice. 

We have not made any customizations to the form as well. 

 

Any idea why this is happening?

Thank You!

Best answer by mohammadnawaz51

@apallawala21 

Please recalculate customer balance from Jan-2025 and check it the status is updated, if not resovled please reach out to Acumatica to correct the invoice using some scripts and it seems to be some flags are not updated.

2 replies

mohammadnawaz51
Jr Varsity I
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  • Jr Varsity I
  • Answer
  • November 20, 2025

@apallawala21 

Please recalculate customer balance from Jan-2025 and check it the status is updated, if not resovled please reach out to Acumatica to correct the invoice using some scripts and it seems to be some flags are not updated.


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  • Author
  • Jr Varsity II
  • November 20, 2025

Hi ​@mohammadnawaz51 

The invoice got corrected as I recalculated the balances. 

Thank you very much!