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Release and Void Checks

  • 6 July 2023
  • 2 replies
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I receive the below error when I try to release the below check. The check will need to be voided.

 

GL Error: The application cannot be released, because the documents are related to different branches and the Inter-Branch Transactions feature is disabled

 

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Best answer by KushaniPerera88 7 July 2023, 10:03

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Hi @enriquey 

This happens when the branch assigned on the Financial Details tab of the check and the branch specified in the cash account are not the same.

Please try below steps.  

Step 1: Go to the Release Payments screen (AP505200)

Step 2: Select the check payment method and cash account.

Step 3: Select Action = Reprint or Reprint with New Number.

 

Step 4: Select the check and click process.

Step 5: As a result, the status of the check will be changed to the 'Pending Print' and it will be possible to correct the branch where the cash account is assigned to

Step 06 - Once the branch is corrected you will be able to release the check or perform any other action

 

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@KushaniPerera88  It worked. Thanks.

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