When I run customer balance report and my invoice show in that report and I check this invoice never ever payment apply to this invoice. But when I call this to apply with payment, I don’t see it in payment and application. Do you know what’s the root cause of this problem.
Answer
Payment and Application Problem
Best answer by Laura03
Hello, can you post, please, a screen shot of the invoice in the AR Period Sensitive Aging report, a screen shot of the invoice in AR Invoices & Memos screen, including the Applications tab, and a screen shot of what you see in Payments and Applications when you try to pay the invoice?
As a start, look for the status of the invoice, verify document type of the invoice, look for any line items on Applications tab such as unreleased prior payment, verify customer id is exactly the same in payment screen (not another customer of same name, like a duplicate). Verify in Payments screen, correct document type is selected in the grid.
Is the Branch/company the same on the invoice, as the branch you’re signed into when trying to apply payment?
That’s all I can think of right now. Maybe your screen shots will spark more ideas later. 😉
+19Hello, can you post, please, a screen shot of the invoice in the AR Period Sensitive Aging report, a screen shot of the invoice in AR Invoices & Memos screen, including the Applications tab, and a screen shot of what you see in Payments and Applications when you try to pay the invoice?
As a start, look for the status of the invoice, verify document type of the invoice, look for any line items on Applications tab such as unreleased prior payment, verify customer id is exactly the same in payment screen (not another customer of same name, like a duplicate). Verify in Payments screen, correct document type is selected in the grid.
Is the Branch/company the same on the invoice, as the branch you’re signed into when trying to apply payment?
That’s all I can think of right now. Maybe your screen shots will spark more ideas later. 😉
~ Laura Barber, WM Synergy
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