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Issue on the Payment Batches Screen

  • November 7, 2024
  • 2 replies
  • 72 views

Hi Everyone,

Whenever we select the Export action in the Payment Batches, receiving an error "Index was out of range. Must be non-negative and less than the size of the collection. Parameter name: index".

Build Version

Thanks

Best answer by jinin

Hi @gowrishankarsaravanakumar33 ,

Do you have any customizations in the instance? I tried from my local instance and was able to export the payment without any issues.

 If you have any customizations, try unpublishing the packages and see if it works.
 

 

2 replies

jinin
Pro I
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  • Pro I
  • Answer
  • November 7, 2024

Hi @gowrishankarsaravanakumar33 ,

Do you have any customizations in the instance? I tried from my local instance and was able to export the payment without any issues.

 If you have any customizations, try unpublishing the packages and see if it works.
 

 


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Hello @gowrishankarsaravanakumar33 ,

 

If there is customization on this screen, please try without customization.

If still getting the error, try this workaround in the test tenant first.

1. Make a random change to the export scenario and save. 

2. Revert the changes and save.

3. Then try to export the payment batch.

 

Thanks