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Invoice Corection : Subaccount Credit Memo is different from Subaccount original Invoice

  • July 21, 2026
  • 6 replies
  • 78 views

My FA team report the different about sub account of Credit Memo and Oriinal Invoice.
they using Invoice Correction to generate that Memo. i have  try to identify, and i found that subaccount for the Memo same with  SO Subaccount  for the Original invoice.
Is there any configuration that needs to be done so that the Credit memo subaccount is the same as the Original Invoice subaccount? 

thanks for helping me.

Best answer by Johanes

Hi ​@Chris Hackett , thanks for your attention.The issue has been resolved. It was caused by a customization implemented by our vendor in the SO–Shipment–Invoice process.

Best regards,
Jo
 

6 replies

nhatnghetinh
Captain II
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  • Captain II
  • July 21, 2026

I've noticed that when reversing an Invoice, the system creates a Credit Memo, and the subaccount on the Credit Memo is the same as the original Invoice. This is automatic and doesn't require any further configuration except for editing the subaccount on the Credit Memo.

Best Regards,

NNT


  • Author
  • Freshman II
  • July 21, 2026

Dear ​@nhatnghetinh , thanks for the answer. in my case, FA team using Screen Correction : Correct Invoice. It will be generate one invoice and one Credit Memo.   
 

 


nhatnghetinh
Captain II
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  • Captain II
  • July 21, 2026

Hi ​@Johanes 

I observed that when using the "Correct Invoice" feature, the system creates a Credit Memo and a New Invoice, and the sub-account on the Credit Memo and New Invoice is the same as the original invoice.

 

 

 

 

Best Regards,

NNT


  • Author
  • Freshman II
  • July 21, 2026

​@nhatnghetinh , Many thanks for u. 

I just found a new correlation (maybe). The different subaccount appears only on invoice lines that have an SO relationship. 
this is my INvoice 
 

this is Credit memo 
 

this is SO for that invoice 
 

 


Chris Hackett
Community Manager
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  • Acumatica Community Manager
  • October 7, 2026

Hi ​@Johanes were you able to find a solution? Thank you!


  • Author
  • Freshman II
  • Answer
  • October 9, 2026

Hi ​@Chris Hackett , thanks for your attention.The issue has been resolved. It was caused by a customization implemented by our vendor in the SO–Shipment–Invoice process.

Best regards,
Jo