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Inter branch mapping error


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Has anyone seen this error before for inter-branch mapping. We’ve tried saving multiple times for the past few days but no luck:

 

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Best answer by estebanperalta54 16 July 2023, 21:20

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Userlevel 7
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Hi @estebanperalta54 

This is a common error. If you have 2 people in the same screen, it will occur or if you have 2 tabs open for this screen. 

Try to get the users out of that screen and log out. 

Clearing the cache may help also. 

Userlevel 7
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Also, here are some steps you can take in that:

https://community.acumatica.com/maintenance-and-troubleshooting-229/how-to-resolve-the-another-process-has-added-the-entity-record-your-changes-will-be-lost-error-on-a-user-s-attempt-to-change-a-record-id-237

Userlevel 6
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Thanks for your answer @kandybeatty49. The suggested solutions did not work, instead I had to escalate a case with Acumatica. They were able to apply a script and fix it. This is what they mentioned:

In previous versions, the issue is caused when a branch is deleted and a new one is created with the same name. This should have been fixed, we will be investigating the root cause further. A correction script has been applied and you should be able to create interbranch account mapping.

 

 

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Thank you for sharing your solution with the community @estebanperalta54!

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