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Inter branch mapping error

  • July 7, 2023
  • 4 replies
  • 233 views

estebanperalta54
Captain II
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Has anyone seen this error before for inter-branch mapping. We’ve tried saving multiple times for the past few days but no luck:

 

Best answer by estebanperalta54

Thanks for your answer @kandybeatty49. The suggested solutions did not work, instead I had to escalate a case with Acumatica. They were able to apply a script and fix it. This is what they mentioned:

In previous versions, the issue is caused when a branch is deleted and a new one is created with the same name. This should have been fixed, we will be investigating the root cause further. A correction script has been applied and you should be able to create interbranch account mapping.

 

 

4 replies

Kandy Beatty
Captain II
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Hi @estebanperalta54 

This is a common error. If you have 2 people in the same screen, it will occur or if you have 2 tabs open for this screen. 

Try to get the users out of that screen and log out. 

Clearing the cache may help also. 


Kandy Beatty
Captain II
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estebanperalta54
Captain II
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Thanks for your answer @kandybeatty49. The suggested solutions did not work, instead I had to escalate a case with Acumatica. They were able to apply a script and fix it. This is what they mentioned:

In previous versions, the issue is caused when a branch is deleted and a new one is created with the same name. This should have been fixed, we will be investigating the root cause further. A correction script has been applied and you should be able to create interbranch account mapping.

 

 


Chris Hackett
Community Manager
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  • Acumatica Community Manager
  • July 16, 2023

Thank you for sharing your solution with the community @estebanperalta54!