Hi @Jeff96 

Are you getting any errors?

Here are the steps to create a deposit, is this how you are doing the process?

To Create a Bank Deposit for a Settlement Batch

The created bank deposit has the On Hold status if the Hold Transactions on Entry check box is selected on the Cash Management Preferences (CA101000) form and the Balanced status if the Hold Transactions on Entry check box is cleared.

1. Open the Import Settlement Batches (CA507000) form.
2. On the All Records tab, find the needed batch in the table, and click the link in the Reference Number column. The system opens the batch on the Settlement Batches (CA307000) form.
3. On the form toolbar, click Create Deposit. The system creates a deposit and inserts its identifier, which is a link, in the Bank Deposit box of the Summary area.
4. Click the link in the Bank Deposit box.
5. The system opens the Bank Deposits (CA305000) form in a pop-up window, where you can review the settings of the bank deposit.
6. Optional: To take the bank deposit off hold, click Remove Hold on the form toolbar.
7. To release the bank deposit (which you can do if it has the Balanced status), click Release on the form toolbar.

Hi, 

I didn’t find a solution, this is now a case with Acumatica Support. 

I did find more info on what the issue is. It seemed like certain refunds had the original payment batch attached to them, so that threw off the system. We’re still investigating how this is possible since the refund was made days after the original payment. 

There is no error message. The batch is simply in pending review mode with nothing to do to it. 

Most refunds are not on deposits till we create them with the batch settlement. 

No. This is still being investigated by Acumatica. 

Thank you for sharing the known issue with the community @Jeff96!