Hi @erin

I have noticed that this has been discussed on following thread. 

https://community.acumatica.com/financials-7/how-to-create-approval-flow-in-expenses-claim-3983

Benjamin has updated the response to the above post and I have responded to your follow-up question as well. We have a sample notification on our Sales demo data as well. Here are the screenshots:

Hope that clarifies,

Regards,

​@erin (Came across this when dealing with same issue - so adding to the response now)

 

 n1/2] If you are getting error “Unable to process approval notification. Create message failed. Email account should be defined” (pictured below): Go to the email template and add an email to the “From:” box.

<2/2] If emails are stuck all together

1. Send and Receive Email
2. Clock looking icon
   1. View
3. Activate
4. Schedule
5. Update Execution Time (I have it set at every 1 minute)
6. SAVE