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GL Error: Cannot insert the record. The record Customer (1981072ALB) has been marked as deleted. Your changes will be lost

  • 25 July 2023
  • 8 replies
  • 146 views
C
Rank
Userlevel 1

Does anyone know what causes the error.  I am using the Change ID function in receivables and I get this GL Error when I go to save the chage.

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Best answer by CCOMEAU 25 July 2023, 21:03

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8 replies

manikantad18
Rank
Userlevel 7
Badge +12

Hi @CCOMEAU 

Are you trying to change the ID of a customer, 

Can you check if the customer GI has “ Show delete Records “ enabled?

 

                                                  or 

 

See if you have below scenario for any customer 

AC-249083: The processing on the Prepare Data (BC501000) form failed with the Object reference not set to an instance of an object error if the following actions were performed:

  1. A few stock items were synched between the Acumatica ERP and the BigCommerce store.
  2. These items were added with the base sales price on the Sales Prices (AR202000) form.
  3. A user prepared the Base Sales Price entity on the Prepare Data form.
  4. The user deleted one of the items with the base sales price.
  5. The user tried to prepare the Base Sales Price entity again on the Prepare Data form.

Fix Description: The Base Sales Price entity gets prepared successfully without a deleted stock item. If users then attempt to sync that Base Sales Price record individually for only the deleted item or items, the record or records are marked as deleted on the Process Data (BC501500) or Sync History (BC301000) forms.

Acumatica Functional Consultant
Kandy Beatty
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Userlevel 7
Badge +16

HI @CCOMEAU 

Can you share the customer record?

Is the customer linked to eCommerce such as Big Commerce or Shopify?

Do you have any customizations that may be affecting that screen?

Kandy ~ If a member helped you, please *Like* their post, and if a member provided an answer to your question, please mark it as *Best Answer*.
C
Rank
Userlevel 1

Hi @manikantad18

Yes I am trying to change the ID of a Customer, can you clarify what you mean by the Customer GI?

C
Rank
Userlevel 1

Hi @kandybeatty49

No the customer is not linked to Big Commerce or Shopify and there are no customizations. 

Kandy Beatty
Rank
Userlevel 7
Badge +16

Hi @CCOMEAU 

If the customer has been deleted, you can not change the ID.

Is the Customer still in your system? If so, what is the actual customer status?

 

Kandy ~ If a member helped you, please *Like* their post, and if a member provided an answer to your question, please mark it as *Best Answer*.
C
Rank
Userlevel 1

Hi @kandybeatty49 

Yes the Customer is still in the system and their status is active.

C
Rank
Userlevel 1

Hi @kandybeatty49

 

Thanks for your input you were actually on the right path.  The new ID that I was trying to assign to the customer had previously been used on another customer that had been deleted and Acumatica does not allow that.

Kandy Beatty
Rank
Userlevel 7
Badge +16

Hi @kandybeatty49

 

Thanks for your input you were actually on the right path.  The new ID that I was trying to assign to the customer had previously been used on another customer that had been deleted and Acumatica does not allow that.

Glad you figured it out :)

Kandy ~ If a member helped you, please *Like* their post, and if a member provided an answer to your question, please mark it as *Best Answer*.

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