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Question

Fund Transfer Can Not be Released: Transactions Error, Account and Subaccount can not be empty.

  • February 11, 2026
  • 2 replies
  • 16 views
D
Varsity I
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Haii, I want to have a Fund Transactions but when I try to Release the transaction there is an error: account and subaccount can not be empty. I also have check the Currencies and for the Account and Subaccount already fill it. Please to take a look and help me to solve about this?
Might be there is an error or a missing data that I set up. Thank you.

I put screenshoot bellow:


 


 

 

2 replies

Laura03
Captain II
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  • Laura03
  • Captain II
  • February 11, 2026

Hello ​@dinda56 ,

Is there a more detailed error visible, if you click Tools → Trace after the error above appears?

Is there any Bank Fee or related transaction entered in the lower portion of Funds Transfers screen?

 

~ Laura Barber, WM Synergy
    D
    Varsity I
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    • dinda56
    • Author
    • Varsity I
    • February 12, 2026

    Hi ​@Laura03 no, there is no other transactions bellow, i only input the transactions in the source account part and destination account sections. Shall i added a new transaction in the bellow?
    because i already try it and it’s still error.
    Please help up me to solve about this, i really appreciate, thank you.

     

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