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Error when processing invoices

  • 20 April 2022
  • 4 replies
  • 290 views
L
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We are receiving the error below when trying to Release invoices on the Process Invoices/Memo screen. We’ve tried processing these invoices individually and using Process All and receive the same error.  I do not see anything that stands out on the invoices that would be preventing us from releasing these invoices. Any ideas on this error? 

 

Screen: 

 

Error: 

 

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Best answer by Naveen Boga 21 April 2022, 08:48

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4 replies

J
Rank
Userlevel 7
Badge +11

Hi @lbrown57 

Did you try to release the invoice from the Invoice and Memo screen directly?  

If you have any customization on this screen, unpublish the customization package and try once.

Jini N
L
Rank

I logged in and was able to release one but the client is unable.  I think it is a web browser issue. 

Naveen Boga
Rank
Userlevel 7
Badge +17

Hi @lbrown57  I don’t think this will be browser cache issue

 Since this issue is login user specific, please raise a support ticket with Acumatica to know the root cause.

Naveen B
Chris Hackett
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Userlevel 7
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Hi @lbrown57 have you been able to resolve your issue? Thank you!

Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.

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