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Error preventing new customers being added concerning sales region

  • 8 February 2022
  • 3 replies
  • 48 views

Userlevel 2
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Can anyone direct me to where the sales region is added? 

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Best answer by vkumar 10 February 2022, 03:54

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Userlevel 7
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Hi @bjeter94 From the error message, this is not the Standard Acumatica error. It looks like a message from a customization by Redasoftware. 

  1. Hence, please contact the developers of the customizations (or)
  2. If it is a testing environment or a local instance, you can quick unpublish the customization and verify.

Thanks

Userlevel 7
Badge +11

Hi @bjeter94 

Looks like the ‘Sales Region’ is one of the segment of ‘Subaccount’ Segment key. 

  • You have enabled ‘validate’ on Subaccount segment key for Sales region segment. 
  • When you enable ‘validate’, it expects the values for the segment created in advance
  • Looks like a value used on DiscountTakenSubID for Sales region segment, has not been created yet. 
  • Creating the value for Subaccount segment ‘sales region’ should fix the issue
  • Or you can just disable ‘validate’ for Sales region’ segment on Sub account segment key.

Hope this helps.

Regards,

Userlevel 2
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Thank you so much! It worked!

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