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Dunning Letter Levels Not Updating

  • 15 November 2022
  • 4 replies
  • 101 views

Userlevel 2

Hello,

Having an issue with the dunning levels not updating based on days past due. In “Prepare Dunning Letters” list, each customer is at level one despite some being 120 days+ past due. I have the levels specified under the AR preferences dunning tab. Any idea why levels aren't updating? Thanks in advanced!  

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Best answer by Laura02 15 November 2022, 16:37

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Userlevel 7
Badge +16

Hi @Aschneid 

Can you share a screenshot of your Dunning preferences? 

Userlevel 2

Thanks for the quick response!

 

Badge +18

Hello @Aschneid ,

Dunning letters are progressive.  If Dunning Letters were never processed before, every customer will be on level 1 no matter how old their documents are. 

In AR Preferences, Dunning tab, each dunning letter level specifies the time intervals after which each dunning letter can be prepared for a customer. As many levels of dunning letters as needed can be configured. 

Dunning letters are prepared successively: A dunning letter of the second level cannot be prepared until after the dunning letter of previous level has been prepared.  Also, the dunning letter for each level cannot be prepared for the customer until an outstanding document that matches that level (number of days past due) appears.

Userlevel 2

That answers my question, much appreciated. 

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