On the payments and applications screen, type is customer refund and apply to documents of type prepayment, I’m unable to add finance charges. May I know what’s the logic behind where finance charges option is disabled for customer refund? And also, how can I process the finance charges?
Answer
Customer Refund for prepayment , unable to key in finance charges
Best answer by Kandy Beatty
HI
According to help documentation, you can apply finance charges to credit memos and refunds:
+17HI
According to help documentation, you can apply finance charges to credit memos and refunds:
HI
According to help documentation, you can apply finance charges to credit memos and refunds:
May I know why the system does not allow to add charges for customer refunds? Thanks a lot!
+17This is standard Acumatica functionality. My previous post should have said you CANNOT add the charges to refunds. Apologies for that.
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