I incorrectly input the amount of a credit memo and hit release. Is there a way to correct or delete? It has not been applied to an invoice and in open status. Thanks.
Best answer by Naveen Boga
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Userlevel 7
+17
Hi
Thanks Naveen, that’s what I thought, just double checking.
Userlevel 3
+1
Jana,
open the credit memo on the Invoices and Memos (AR301000) form and use the Reverse and Apply to Memo action. The system will create a debit memo and apply it to the credit memo. As soon as you release the debit memo, the both documents will be closed.
If you have a credit memo paid by lines (the Pay by Line check box selected), you need to use the Reverse action first to create a reversing debit memo. Then open the credit memo on the Payments and Applications (AR302000) form and apply it to the debit memo to close the both documents.
Olga, thank you!
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